MG1301 – TOTAL QUALITY MANAGEMENT
MG1301 – TOTAL QUALITY MANAGEMENT
(Common to all branches)
L T P C
3 0 0 3
UNIT I INTRODUCTION 9
Definition of quality – Dimensions of quality – Quality planning – Quality costs –
Analysis techniques for quality costs – Basic concepts of total quality management –
Historical review– Principles of TQM, leadership – Concepts – Role of senior
management – Quality council – Quality statements – Strategic planning – Deming
philosophy – Barriers to TQM implementation.
UNIT II TQM PRINCIPLES 9
Customer satisfaction – Customer perception of quality – Customer complaints – Service
quality – Customer retention – Employee involvement – Motivation – Empowerment –
Teams – Recognition and reward – Performance appraisal – Benefits – Continuous
process improvement – Juran trilogy – PDSA cycle – 5S, Kaizen, supplier partnership –
Partnering, sourcing – Supplier selection – Supplier rating – Relationship development –
Performance measures – Basic concepts – Strategy – Performance measure.
UNIT III STATISTICAL PROCESS CONTROL (SPC) 9
The seven tools of quality – Statistical fundamentals – Measures of central tendency and
dispersion – Population and sample – Normal curve – Control charts for variables and
attributes – Process capability – Concept of six sigma – New seven management tools.
UNIT IV TQM TOOLS 9
Benchmarking – Reasons to benchmark – Benchmarking process – Quality function
deployment (QFD) – House of quality – QFD Process – Benefits – Taguchi quality loss
function – Total Productive Maintenance (TPM) – Concept – Improvement needs –
FMEA – Stages of FMEA.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 and other quality systems – ISO 9000:2000 quality system – Elements
– Implementation of quality system – Documentation, quality auditing, TS 16949, ISO
14000 – concept – Requirements and benefits.
Total: 45
TEXT BOOKS
1. Besterfiled, D.H., “Total Quality Management”, Pearson Education, Inc. 2003.
2. Evans, J.R. and Lidsay, W.M., “The Management and Control of Quality”, 5th
Edition, Thomson Learning, 2002.
REFERENCES
1. Feigenbaum, A.V., “Total Quality Management, McGraw Hill, 1991.
2. Oakland, J.S., “Total Quality Management Butterworth, Hcinemann Ltd., 1989.
3. Narayana, V. and Sreenivasan, N.S., “Quality Management Concepts and Tasks”,
New Age International, 1996.
(Common to all branches)
L T P C
3 0 0 3
UNIT I INTRODUCTION 9
Definition of quality – Dimensions of quality – Quality planning – Quality costs –
Analysis techniques for quality costs – Basic concepts of total quality management –
Historical review– Principles of TQM, leadership – Concepts – Role of senior
management – Quality council – Quality statements – Strategic planning – Deming
philosophy – Barriers to TQM implementation.
UNIT II TQM PRINCIPLES 9
Customer satisfaction – Customer perception of quality – Customer complaints – Service
quality – Customer retention – Employee involvement – Motivation – Empowerment –
Teams – Recognition and reward – Performance appraisal – Benefits – Continuous
process improvement – Juran trilogy – PDSA cycle – 5S, Kaizen, supplier partnership –
Partnering, sourcing – Supplier selection – Supplier rating – Relationship development –
Performance measures – Basic concepts – Strategy – Performance measure.
UNIT III STATISTICAL PROCESS CONTROL (SPC) 9
The seven tools of quality – Statistical fundamentals – Measures of central tendency and
dispersion – Population and sample – Normal curve – Control charts for variables and
attributes – Process capability – Concept of six sigma – New seven management tools.
UNIT IV TQM TOOLS 9
Benchmarking – Reasons to benchmark – Benchmarking process – Quality function
deployment (QFD) – House of quality – QFD Process – Benefits – Taguchi quality loss
function – Total Productive Maintenance (TPM) – Concept – Improvement needs –
FMEA – Stages of FMEA.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 and other quality systems – ISO 9000:2000 quality system – Elements
– Implementation of quality system – Documentation, quality auditing, TS 16949, ISO
14000 – concept – Requirements and benefits.
Total: 45
TEXT BOOKS
1. Besterfiled, D.H., “Total Quality Management”, Pearson Education, Inc. 2003.
2. Evans, J.R. and Lidsay, W.M., “The Management and Control of Quality”, 5th
Edition, Thomson Learning, 2002.
REFERENCES
1. Feigenbaum, A.V., “Total Quality Management, McGraw Hill, 1991.
2. Oakland, J.S., “Total Quality Management Butterworth, Hcinemann Ltd., 1989.
3. Narayana, V. and Sreenivasan, N.S., “Quality Management Concepts and Tasks”,
New Age International, 1996.
No comments
Post a Comment