Aircraft Interior Comfort and Design

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Aircraft Interior Comfort and Design


Contents

Foreword 
About the Authors 

Chapter 1  What Every Manufacturer and Airline Should Know about Comfort

Two Comfort Stories 
Role of Comfort in Sales 
The Difficulty of Making People Feel Comfortable  
The Good News: It Is Possible to Make People 
Feel More Comfortable 
Comfort Theory
Comfort Manifestations 
Inputs Leading to (Dis)comfort 
History .
State of Mind 
Visual Input
Smell 
Noise 
Temperature and Humidity 
Pressure and Touch 
Posture and Movements 
Persons Influencing the Input 
References 

Chapter 2  Other Aircraft Interior Comfort Studies 

Lack of Many Substantial Studies on Aircraft Comfort  
A Classic Study 
German Study on Aircraft Interior Comfort 
Experience Preceding the Flight
Experience during the Flight 
Experience after the Flight  
A Study Regarding Service, Perceived Value, and Satisfaction in Taiwan .
A German Study of Noise 
A Dutch Study Regarding Aircraft Interior Comfort 
A U.S. Study Regarding Passenger Experience 
Some Conclusions
References 

Chapter 3  The Voices of over 10,000 Customers

Technology Versus Passenger 28
Innovations Have Their Effects ..28
Study Methodology ................29
Factors Correlating with Comfort .30
Leg Room .33
Hygiene ..34
Crew ....34
Luggage Room ...................37
Neighbour .37
Seat .....38
Flying Time 40
In-Flight Entertainment .....40
Delay ... 41
Lost Luggage .42
Aircraft Type .42
Direct versus No Direct Flight .43
Reflection  .44
References ..45

Chapter 4  New Demands for Aircraft Seats Based on Recent Research

Using Research for Seat Design .48
Seat Design and Health ..........48
Aircraft Seats Should Fit ........49
Pitch Watchers .52
Designing an Aircraft Seat Is Difficult .................. 53
Ideal Pressure Distribution ..... 53
Seating and Shear Forces .......55
Comfort and Seating ..............56
Specific Dynamic Seat Characteristics ..................58
Comfort and “Wow” ...............58
Feet off the Ground ................60
Backrest Angle  61
Seating and Electronics ..........62
Other Features: Headrests and Massage ................63
Opportunity for Designers .....64
References ..64

Chapter 5  The Ultra Comfortable Flight Experience

Introduction 68
The Flight Experience ............68
At Home 68
Forty-Eight Hours before the Flight ..................72
To the Airport 72
At the Airport 72
The Lounge .73
Airport Plus 73
At the Gate  74
The Plane Entrance ........... 75
The Long Haul Flight ........78
Business Class ...................80
Inexpensive Flight ............. 81
In-Flight Entertainment (IFE) .. 81
Cleanliness . 81
Crew ....82
Arrival 82
References ..83

Chapter 6  Illustrations and Comments on Aircraft Interior Comfort 

and Design ..85
Introduction 86
Leg Room 86
Service .....89
Hygiene ....90
Luggage Room 92
Neighbour 93
Seat ..........95
IFE ......... 103
Delay/Waiting  105
Other Illustrations ................106
Design ....106
Safety .....109
Business Class .. 111

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